Comment is promoting a business or a person

Search business name or member being recommended in Approved Vendor Search

Choose one:
a) Business/member name is not listed

b) Business/member name Vendor status is No, Unsubscribed or No response

c) Business/member name Vendor status is Yes or Subscribed

Search for facebook commenter in Approved Vendor Search

Vendor Status of commenter is Yes or Subscribed?

Click on Commenter's name, look at "Member summary->Moderation"

Are there any rule violations or removed comments?

Click on "Removed Comments", check for deleted comments and click "see details"

Choose one:
a) New comment is promoting the same business or self which was removed previously AND member has been muted twice already

b) New comment is promoting the same business or self which was removed previously AND member has been muted once already

c) New comment is promoting the same business or self and member has had comments removed MORE THAN ONCE previously AND member has NOT been muted already

d) New comment is promoting the same business or self and member has had comments removed ONCE previously AND member has NOT been muted already

Choose one:

a) Member is clearly providing genuine recommendation based on personal experience

b) Member is clearly promoting self, own business or status is No, Unsubscribed or No response

c) It is not clear if member is promoting self or if genuine recommendation

Send message to Stephen with member name and business name

Mute member

>> Go back to comment and click three dots beside it
>> Select "Mute member"
>> Select "28 days"
>> Click "Mute"

Remove Comment

• Record member details in "Rule Violations" section below. Check "muted" and "Comment removed" as appropriate.
• Go back to comment and click three dots beside
• Select "Remove comment"
• Choose one:
  • Vendor is not listed -> Select Rule "Non registered business"
  • Vendor status is "No" -> Select Rule "No Trade License"
  • Vendor status is "Unsubscribed" or "No response" -> Select Rule "Approved vendor status suspended"
• Click "Remove"
• Move on to check next comment

Move on to check next comment

Do in depth check on member. Check for any of the following in the members profile:

• Commenter's last name is same as recommended member or appear to be related
• Commenter is married to recommended member
• Member is friends with recommended member or business
• Member has previously shared recommendations for FB page/post on their profile
• Any other evidence shows affiliation to recommendation

Do you believe the member is affiliated with their recommendation?